Covid-19 Information

    Important information for visitors before visiting

    • The ability to maintain physical distancing guidance is a priority (maintain 1.5m and adhere to room density quotient of 1 person per 4m2). To ensure physical distancing is maintained it is recommended that visiting times are coordinated. Each ward may choose how to operationalise this to meet their
    • Families, friends, carers should be encouraged to co-ordinate their visits to avoid a situation where the visitor limit is exceeded. If this occurs they may be unable to see their family member or friend.
    • Visitors presenting with symptoms of COVID-19 are not permitted to visit (see ‘What Visitor Screening is required?’ section below).

    Visitors who are under investigation for COVID-19, who are a close contact of a person confirmed to have COVID-19, or who may be part of a suspected cluster or outbreak are not permitted to visit (see ‘What Visitor Screening is required?’ section below)

    MBPH has prepared single entrances for visitors to enter the hospital. On entry, visitors will be screened for COVID-19 and their details retained for 28 days. Each visitor will be provided with a colour coded sticker indicating they have been screened and registered.

    Visitors must NOT visit the health service if they:

    • Have tested positive for COVID-19 OR are awaiting test results, and have not met the criteria for discharge from isolation; or
    • Have returned to Australia from overseas in the past 14 days, unless they have been granted an exemption by DHHS COVID-19 Quarantine; or
    • Have been contacted by the DHHS or anyone else within the past 14 days, to let them know that they may have been in close contact with someone who has COVID-19 or that they may be part of a suspected cluster or outbreak of COVID-19
    • Have visited a known ‘hotspot’ or exposure site anywhere in Australia within the last 14 days
    • Have a temperature higher than 37.5 degrees
    • Have symptoms of acute respiratory infection such as:
      • fever or chills
      • breathing difficulties such as breathlessness
      • cough
      • sore throat
      • runny nose
      • loss of sense of smell or taste
    • Visitor name, contact details, time of arrival and the patient they are visiting will be recorded by screening staff upon entry – QR code or hard copy available
    • Visitors must stay in the patient’s room at all times and limit movement around the building. Quick trips may be made to the bathroom or to purchase food or drinks. Visitors should minimise the consumption of food/drinks during their visit
    • Visitors over 12 years will be provided with a single use mask when entering the hospital if they do not have their own surgical mask. For those who cannot wear a mask, a face shield will be provided. Visitors should wear the mask or shield throughout the visit until they exit the hospital
    • Visitors must maintain social distancing requirements. There should be no physical contact, keeping a distance of at least 1.5 meters or two arm’s length between themselves and the patient, as well as staff
    • Visitors should limit the number of personal items that they bring into the hospital. This will reduce the number of unwanted germs they bring into the hospital and take home with them
    • When the visit is over, visitors should leave the hospital and avoid spending time in public areas, including waiting areas, cafeteria and vending areas. Single use masks should be discarded upon leaving the hospital in the bins provided
    • Visitors should wash their hands with soap or use an alcohol-based hand sanitiser after touching any surfaces, holding railings and every time they enter or exit a patient room
    • Visitors should use a tissue and cover their mouth when they cough or sneeze, or cough or sneeze in to their Tissues should be immediately discarded and hands washed or sanitized


    Pick up and drop off only
    One person
    who is picking up a patient following a procedure to present to screening desk with the name of the patient. Screening desk to call DSA and patient will be bought to front desk and escorted to car.

    Under 18 years – one parent/guardian permitted to remain with patient

    Visitors should not wait within MBPH premises during the procedure

    Patients undergoing treatment in these areas may have 1 support person attend with them.

    Density quotient limits or other risk factors will be considered if pediatric patients are attending

    1 (one) nominated visitor only
    Exemptions can be discussed with the Nurse in Charge.

    1 (one) nominated visitor only.  Visits are limited to one hour only.

    Exemptions can be discussed with the Nurse in Charge. 

    Visits outside of visiting times may be considered in exceptional circumstances

    Birth Suites
    1 designated partner and 1 birth support person.  Birth support person to leave prior to mother being transferred to ward.

    Maternity Inpatient Unit
    Designated partner is able to visit without limits on the number of visits between 8.00am and 7.00pm.  Other children of the mother and her partner may visit for up to one hour with partner to supervise.

    1 additional visitor during 3.00pm – 6.00pm, for 1 hour only. We request that parents manage these visitors.

    Two visitors per day, one at a time.  Each visit to be a maximum of 1 hour. 

    Visits outside of these times may be considered in exceptional circumstances.

    One person per patient only where physical distancing permit

    Medical Imaging patients are advised to attend their appointment alone due to limited space in waiting rooms. Exemptions can be granted as outlined below.

    Where physical distancing is not possible, exemptions may be made if the patient is under 18 years or the patient is over 18 years and requires support

    Visiting Hours:
    To be discussed with the Unit Manager

    A list of visitors is to be discussed with ward managers and provided to screening staff each morning. We are still limited by the number of people who are able to be in a shared space at any one time.

    2 (two) visitors per day, one at a time.  Each visit to be a maximum of 1 hour only.  

    Paediatric patients (under 18 years of age)
    2 parents/guardians can visit at any time together or separately.  

    Exemptions to visitor restrictions can be approved for compassionate reasons, end of life care or in life threatening situations. 
    Please contact the Hospital and speak with the Manager of the Ward or Unit you wish to visit.

    Updated Wednesday 6th January 2021

    Following advice from the Department of Health & Human Services (DHHS), temporary visitor restrictions are now in place.  

    Visiting hours have not changed and remain as 11.00am-1.00pm and 3.00pm – 7.00pm each day. 

    Information for each Ward/Department is located in the links to the left.  

    Visitors do not have to be the same person each day (unless stated). 

    There are no restrictions on the age of visitors to MBPH. 

    We suggest that families communicate amongst themselves to arrange their visiting times so that they are not disappointed when they arrive and there are already visitors present.  Nominating someone from within your family to coordinate this may be a sensible option.

    Further exemptions to these guidelines may be granted provided physical distancing can be maintained.  Refer to the “Can exemptions be made?” section. 

    further information

    If you have any further questions, please contact DHHS on

    1800 020 080.

    During this period of COVID-19 restrictions it is recommended, wherever possible, that patients are supported to connect with loved ones through audio and video talking and texting. The patient may use their personal phone, computer or tablet to stay connected with their family and friends

    Interpreting services are available for all patients at MBPH

    All external contractors will be required to complete a screening tool prior to their arrival at MBPH. 

    Hospital workers are permitted to remain in hospitals for the purposes of their work. Hospital workers include:

    • An employee or contractor of the hospital
    • A student of the hospital under the supervision of an employee or contractor of the hospital
    • A volunteer with specific health service approval to provide goods or services to a patient in hospital
    • A person who provides health, medical or pharmaceutical goods or services to a patient of the hospital, whether on a paid or voluntary basis
    • A person who is a disability worker who provides a disability service to a patient with a disability
    • A person who provides goods or services to keep the hospital in operation, whether on a paid or voluntary basis. This includes union and employer representatives
    • A person required for emergency management or law enforcement in the hospital

    Department of Health and Human Services. (2020) Factsheet for visitors to hospital Coronavirus (COVID-19) update 9 June 2020. Retrieved from: https://www.dhhs.vic.gov.au/health-services-and- general-practitioners-coronavirus-disease-covid-19

    Department of Health and Human Services. (2020) Visiting hospitals in Victoria. Updated 27 September 2020. Retrieved from: https://www.dhhs.vic.gov.au/visiting-hospitals-covid-19

    Public Health and Wellbeing Act 2008 (Vic). (2020) Hospital Visitor Directions (No 15) Updated 22 November 2020


    During this time, some of our outpatient clinics and groups are being delivered via a telehealth service.  Please contact your MBPH Health Professional to discuss if this option is appropriate for your needs. 

    Testing Clinic

    Public COVID-19 Screening clinics are available via the Sunraysia Community Health Service.

    Please contact SCHS on (03) 5021 7653 even if you have only mild symptoms.


    If you feel unwell, please stay at home and isolate – only leave the house to get your COVID-19 test. 

    Any questions? Please contact DHHS on 1800 020 080

    Covid-19 Information