239 – 241 Thirteenth Street
(corner Ontario Avenue)
Ph: (03) 5018 8777
Monday to Friday
9.00am – 5.00pm
(excluding Public Holidays)
OUR SERVICES INCLUDE:
- General Medicine
- General Surgery
- Infectious Diseases
- Obstetrics & Gynaecology
- Midwife Antenatal Clinic
- Pre Admission Clinic
- Fracture Clinic
- Prostate Clinic
- Gestational Diabetes Clinic
- Pelvic Floor Physiotherapy Clinic
Information for Patients
Click the headings for information
You will need a referral letter which is valid for 12 months from your GP to access our service. Your GP will need to fax or send the referral electronically.
When we receive your referral, it will be reviewed by the consulting team and categorised based on clinical urgency.
Category 1 – Specialist consultation within 30 days.
Category 2 – Specialist consultation with 90 days.
Category 3 – Specialist consultation within 365 days of being added to the waiting list.
However, this may not always happen.
We will notify you of:
- the outcome of this specialist review
- what your clinical urgency category is, and
- the expected waiting time for your appointment.
While we attempt to provide you with the earliest possible appointment time, the most urgent patients are given priority.
Appointments may be in person (face to face), or via telehealth.
Please bring with you:
- any test results (blood tests or x-rays)
- a list of the medications or dietary supplements you take
- medicare, pension, concession cards
You may also bring a family member or a friend to your appointment. (Please make sure to check our COVID-19 information page for any updates in relation to this)
You will receive a text message before your appointment to remind you.
Our Clinics are located on the corner of Ontario Avenue and Thirteenth Street.
Parking is available onsite.
Please check in at our Reception Area where our Administration staff will greet you and check that your personal details are correct.
Please be aware of our current COVID-19 restrictions. (Refer to our MBPH Visitors page)
Our patients are seen strictly in order of appointment time.
We do our best to run on time, however sometimes delays do occur. Please be patient and if you have any concerns, please speak with our staff.
Our clinics are conducted by a Team of doctors, nurses and midwives, so you may not be seen by the doctor whose name appears on your referral letter.
If you are not able to make your scheduled appointment, please contact us as soon as possible so that we can make another time for you. We can then advise someone else of an earlier time and assists us to reduce our waiting times.
If you do not come to two appointments and do not tell us beforehand, you will not be given another appointment and you will need a new referral from your GP.
Please let us know if you need extra supports due to having a disability or need cultural support.
If you need the help of an interpreter, please let us know and we can provide one for your appointment. This can be either in person or the use of a telephone interpreter. This will be at no cost to you if you have a current Medicare Card.
Our clinics are MBS clinics. If you have a current Medicare Card, you do not need to pay.
If you do not have a Medicare Card or you are an overseas visitor, please tell us as you will need to pay for your appointment.
Your Specialist will tell you if they need to see you again.
They will talk to you about what happens next and what you may need to do.
We share this information with your GP and other Health Professionals involved in your care.