Third Party Cyber Incident

Mildura Base Public Hospital (MBPH) has been affected by a third party cyber incident.

The assessment of the incident is now complete and MBPH has identified individuals whose information was involved in the incident.

MBPH is contacting affected individuals directly. If you do not receive a letter, there is no indication at this time that your information was involved.

There has been no impact on the delivery of patient care or services as a result of this incident.

Protecting patient information is a priority for MBPH and we continue to monitor for any indication of misuse of affected information.

Compliments & Complaints

We welcome your feedback, whether it's a complaint, a compliment or a suggestion. Your feedback helps us improve our services for everyone. As your health and wellbeing is important to us, please do not use this form to ask medical questions. Contact your local doctor or present to your nearest Emergency Department. In an emergency, call 000.

If you are a current inpatient please discuss your concerns with your treating team or person in charge of the ward you are on so the
matter can be resolved now.

How do I provide feedback (compliment or complaint) about my care?

Your feedback is important to us and helps us know what we are doing well and where we need to improve. You can provide feedback in different ways.

Email us:
Send your feedback directly to feedback@mbph.org.au

Call us:
Phone: (03) 5022 3333

The MBPH front reception team will transfer your call to the MBPH feedback team.

The feedback team are available Monday to Friday 8:00am - 4:30pm (except public holidays). If we are on another call, you can leave us a message. Our team will review your enquiry and contact you within five business day where possible.

Feedback Form:

Your Full Name *

Your Email *

Your Contact Number *

Compliment/Complaint *

Details *

Would you like us to contact you? *

Patient Details *

Patients Name *

Patients Date of Birth

Where was the patient? (What area of the hospital was the patient staying in)

Where was the patient?

Suggestions for Improvement:

Full Name *

Contact Number *

Email *

Suggestion

Would you like us to contact you?

If you do not wish to contact us directly or we have unable to resolve your concerns, you may wish to contact one of the following agencies who may be able to help you.

Health Complaints Commissioner 1300 582 113
Disability Services Commissioner 1800 677 342
Mental Health and Wellbeing Commission 1800 246 054
Aged Care Complaints Commissioner 1800 550 552
Commission for Children and Young People 1300 782 978

Feedback

Third Party Cyber Incident

Compliments & Complaints

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