Compliments & Complaints
We welcome your feedback, whether it's a complaint, a compliment or a suggestion. Your feedback helps us improve our services for everyone. As your health and wellbeing is important to us, please do not use this form to ask medical questions. Contact your local doctor or present to your nearest Emergency Department. In an emergency, call 000.
If you are a current inpatient please discuss your concerns with your treating team or person in charge of the ward you are on so the
matter can be resolved now.
How do I provide feedback (compliment or complaint) about my care?
Your feedback is important to us and helps us know what we are doing well and where we need to improve. You can provide feedback in different ways.
Email us:
Send your feedback directly to feedback@mbph.org.au
Call us:
Phone: (03) 5022 3333
The MBPH front reception team will transfer your call to the MBPH feedback team.
The feedback team are available Monday to Friday 8:00am - 4:30pm (except public holidays). If we are on another call, you can leave us a message. Our team will review your enquiry and contact you within five business day where possible.
Suggestions for Improvement:
- Health Complaints Commissioner 1300 582 113
- Disability Services Commissioner 1800 677 342
- Mental Health and Wellbeing Commission 1800 246 054
- Aged Care Complaints Commissioner 1800 550 552
- Commission for Children and Young People 1300 782 978
